Disclaimer - Legal notices - Terms & conditions
Governed by the 21st June 2004 Digital Economy Act (Act no. 2004-575) and by the 6th January 1978 Data Protection Act as amended.
The espritdefrance.com website is published by:
ESPRIT DE FRANCE SAS
24, rue Murillo
75008 PARIS FRANCE
Telephone: + 33 (0)1 44 29 98 45
RCS Paris (Trade & Register office): 306 562 588
Share capital: €10.000.000
VAT reg no: FR 27 306562588
Director of Publications: Julie Desvaux
Esprit de France hotels: Gilles Trillard, Nicolas Lobbestael
Esprit de France residences: Cécile Creiche, Eric Bobrie
ESPRIT DE FRANCE SAS strives as far as possible to ensure that its website information is accurate and up-to-date and reserves the right to correct content at any time without prior notice.
Consequently, ESPRIT DE FRANCE SAS shall not be held liable for (i) errors, inaccuracies or omissions in such website information; (ii) losses arising from security breaches having caused change(s) to the website information, and (iii) generally, any direct or indirect losses regardless of cause, origin or consequences, arising from anyone accessing the website or rendering website access impossible, using the website and / or relying on information originating directly or indirectly from the website.
The hypertext links on websites directing users to other websites do not entail ESPRIT DE FRANCE SAS’ liability regarding said other websites’ content.
Setting up links towards said websites does not require prior approval. ESPRIT DE FRANCE SAS does not accept any liability in such a case.
Handling private data
All data collected by ESPRIT DE FRANCE SAS comes from website users choosing to input their email address to receive any online documents or sign up to an online service and is used for website statistics purposes. Such data is kept in ESPRIT DE FRANCE SAS customer files used for work managing existing customers and prospecting potential customers.
Pursuant to the French Data Protection Act and ESPRIT DE FRANCE SAS statement no. 1450197 to the CNIL (French Data Protection Authority), data will not be sold or communicated to third parties. Such data is for the exclusive use of ESPRIT DE FRANCE SAS and is only disclosed to AVAILPRO, the online reservation system administrator, just for on-line bookings. Users can view data and, whenever necessary, may fill out a contact form to rectify or erase data concerning them personally.
In light of the collection of your phone data, you can choose to register on the Bloctel list to opt out of telemarketing calls.
The above websites are all subject to French and European copyright and data protection laws. ESPRIT DE FRANCE SAS owns the intellectual property rights regarding website content and elements created for the site, such as photo credits. Although ESPRIT DE FRANCE SAS may share data with partners or suppliers, the latter have no licence or any right other than to view the data.
All representation, reproduction, modification, commercial use, translation, adaptation, or transformation, including transfer to another site, is prohibited and approval must be requested from the editor at the postal address above. Only strictly private use will be permitted.
All trademarks mentioned on the above websites are owned by their respective companies. All products, logos and images mentioned therein are owned by their respective brands.
Sales terms and conditions
Sales terms and conditions can be viewed during the online reservation procedure.
In accordance with the provisions of article L221-28 of the French Consumer Code, the customer unreservedly renounces the right to use his or her right of withdrawal in respect of any order for accommodation services placed with Esprit de France, its hotels or partner residences.
In case of any dispute occuring between the professional and the consumer, both parties will seek an amicable solution.
In absence of any amicable agreement and in accordance with article L. 612-1 of the French Consumer Code, the consumer, subject to article L.612.2 of the same Code, benefits from the option of submitting a request for amicable resolution by submitting a mediation request, within a period of one year from his/her written complaint has been addressed to the professional.
This establishment has designated, by membership registered under number 11007/OC/2111, SAS Médiation Solution as a consumer mediation entity.
Referral to the consumer ombudsman must be made:
- Either in writing to:
SAS Mediation Solution
222 Chemin de la Bergerie
01800 Saint Jean de Niost
Phone. 04 82 53 93 06
- Either by email to: firstname.lastname@example.org
- Or by completing the online form entitled "Saisir le médiateur" at the following address: https://www.sasmediationsolution-conso.fr
Regardless of the means of referral used, the request must imperatively contain:
- The applicant's postal, telephone and electronic contact details,
- The name, address and the registration number at SAS Médiation Solution, of the professional concerned,
- A brief statement of the facts. The consumer will specify to the mediator what he/she expects from this mediation and why,
- Copy of the prior complaint,
- All documents allowing the instruction of the request (purchase order, invoice, proof of payment, etc.)
Customers can also fill a complaint at the following address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.